| General
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| How long will the repairs to my vehicle take?
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| Your advisor will give you an estimate of the time it will take
to repair your vehicle.
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| When replacing parts and color matching, how long will I be
without my vehicle?
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| Generally, we should be finished repairing and repainting your
vehicle within 2-3 days. However, if your vehicle requires "hard to find" parts that are necessary
to repair your vehicle, you may be without your car for a few days longer.
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| How will I know when my car is done?
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| You will be notified by phone when your vehicle is ready to be
picked up.
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| What forms of payment do you accept?
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| The easiest and most convenient way to pay for your portion
of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, Discover, a
nd American Express. Of course, cash or checks are always welcome!
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| Do you offer a warranty and what does it cover?
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| Yes. Quality Collision offers lifetime on collision, 5 years on
base-clear overall paint.
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| Insurance
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| Do I have to pay a deductible?
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| The amount of deductible that you will be responsible for is
determined by your insurance policy.
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| Who do I pay my deductible to?
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| If your insurance company does not waive your deductible, it
will be your responsibility to pay Quality Collision when you pick up your vehicle.
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| Transportation
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| Can I get a ride home when I drop off my car?
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| Yes, we would be happy to provide this service to you.
We want each customer's visit to be a positive experience and will work diligently towards that goal.
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| Can you help with a rental car?
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If you need a rental car, we can help you make the necessary
arrangements. Check with your insurance company to see if you have rental coverage and what
your limitations are.
If you make your own arrangements, be sure to mention to the Hertz
representative that your vehicle is at Quality Collision so that you receive a discount.
 |
| Paint
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| Do you have a color mixing system?
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| Quality Collision has made a major investment in the finest
paint system available to ensure that you car's paint matches.
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| Do you primer the car before painting?
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| We do apply a special base paint coat which is a primer/sealer.
It meets E.P.A. standards and produces a uniform surface for optimal paint adhesion.
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| Do you remove molding, emblems, bumpers and glass before painting?
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| If we did, the labor would easily double or triple the cost of
your paint job. Instead, we carefully tape and mask these areas of your car to ensure a "clean" job.
This is one of the major ways we save you money by keeping our costs down.
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| What about my side molding and pin striping?
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| Our body shop carefully masks your side molding. If you'd like,
we can give you an estimate to replace damaged molding. We also do pinstriping at a competitive cost.
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| Is body work included in the price of the paint job?
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| No. Damage like dents, dings, nicks, scratches, lacquer checking
and decal removal should be corrected before your car is painted. We can do this for an
additional charge.
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| If I have minor collision damage, can you repair and paint only
the damaged part?
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| We can repair or replace minor collision damages such as dents,
windshield and body part replacements, etc. at the lowest price possible. We also offer paint color
matching by using your vehicle's factory paint color.
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| When replacing parts and color matching, how long will I be
without my vehicle?
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| Generally, we should be finished repairing and repainting your
vehicle within 2-3 days. However, if your vehicle requires "hard to find" parts that are necessary
to repair your vehicle, you may be without your car for a few days longer.
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| Frames
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| If my vehicle's frame is damaged is it a total loss?
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| No. A car is a total loss only when your insurance company
determines that the value of your car is less than the price to repair it.
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| What if my frame is bent beyond repair?
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| If it is determined that the frame is bent beyond repair, it can
simply be replaced.
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