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 Facts - Things You Should Know
  • You can choose the body shop of your choice to make the repairs. You do not have to use a body shop selected by your claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to having them repaired.

  • Only the vehicle owner can authorize repairs on the vehicle.

  • Repair estimates will vary. Note that a lower estimate may not include all necessary things. It's your vehicle, make sure it's repaired to your satisfaction.
  • Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claims service. You have specific rights and obligations. Review your policy and know your rights.

  • The vehicle is being repaired for you the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company, along with any necessary endorsements from lien holders.

  • Our shop stands ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience and maximize your satisfaction. This is our pledge to you.